Hotel Policies

THE FOLLOWING POLICIES APPLY TO RESERVATIONS MADE DIRECTLY WITH THE GRAND HOTEL VIA TELEPHONE OR ON OUR OFFICIAL WEB SITE WWW.GRANDCAPEMAY.COM. POLICIES FOR RESERVATIONS MADE ON ONLINE TRAVEL AGENCIES (OTA) SUCH AS BOOKING.COM, EXPEDIA, ETC ARE SPECIFIC TO EACH OTA.

Rates: All rates quoted on our website, on printed brochures, or over the telephone are subject to change at any time without notice until a reservation is confirmed with a deposit. Grand Hotel reserves the right to modify its rate schedule at any time with or without notice.

Adding or Deleting Nights to a Reservation: You may add nights to your reservation at any time, subject to availability. You may delete nights from your reservation without penalty provided that: (1) such changes are made at 15 or more days prior to your original arrival date, and (2) such changes do not conflict with minimum stay requirements. Any deletion of nights that do not comply with both conditions shall be considered a cancellation of the original reservation with forfeiture of deposit.

Deposits: A non-transferable deposit of 1 night's rental + tax is required to confirm reservation. Deposit must be received by Grand Hotel within 7 days of making your reservation to confirm the reservation. When there are fewer than 14 days between the date you make your reservation and your reservation's arrival date, a NON REFUNDABLE, NON TRANSFERABLE credit card deposit of 1 night's rental + tax is required to confirm reservation.

Cancellations & Deposit Refunds: If you cancel your reservation 15 or more days prior to your arrival date, your deposit, less a 25% service charge, will be refunded to you. If you cancel your reservation 14 or fewer days prior to your arrival date, regardless of when you make your reservation, you will forfeit 100% of your deposit.

THE FOLLOWING POLICIES APPLY TO ALL RESERVATIONS:

Payment of Balance Due: Your reservation must be paid in full upon check-in via cash, major credit card, money order or certified check. Under no circumstance will Check-in be permitted until payment for all nights reserved is received by Grand Hotel.

Late Arrival ⁄ Early Departure: No refund or credit for unused room nights or services will be given in the case of a late arrival or early departure.

Check-in Time: Normally after 3:00 PM, however, if your assigned room is ready earlier, we will make the room available to you.

Check-out Time: Before 11:00 AM

Age Requirement: You must be at least 21 years of age to make a reservation and / or register at check-in.

Specific Room Requests: We will attempt to honor requests for specific room numbers and/or locations, but we do not guarantee such requests

Parking: Up to one vehicle per room reservation will be provided with a complementary parking permit. All parking is complementary and available on a first-come, first-served basis. Complementary parking availability is not guaranteed.

Pets: Sorry, we do not accept pets or emotional support animals.

ADA Service Dogs: The Grand Hotel welcomes Service Dogs as defined by the Americans with Disabilities Act. We do not accept emotional support animals.

Group Contract Terms and Conditions: The Terms and Conditions of negotiated Groups Contracts supersede the policies outlined on this page.

Smoking
To protect and enhance indoor air quality, and contribute to the health and well-being of all guests, The Grand Hotel is entirely smoke free and vape free, indoors and outdoors, including balconies and common areas, the sole exception being designated outdoor smoking areas. Vaping includes all electronic nicotine delivery systems (known as e-cigarettes, e-pipes, etc.).

Privacy Statement: This is the web site of Grand Hotel Cape May and Hemingway's Restaurant.

Our postal address is:
1045 Beach Avenue
Cape May, NJ, 08204

We can be reached via e-mail at info@grandcapemay.com, or you can reach us by telephone at (609) 884-5611. Your privacy, and the safety of your private information is crucial to us. We will never sell your information to a 3rd party. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address). The information we collect may be used by us to contact consumers for marketing purposes. With respect to cookies: We do not set any cookies. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address, writing to us at the above address. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, calling us at the above telephone number, writing to us at the above address. Upon request we provide site visitors with access to no information that we have collected and that we maintain about them. Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address. With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.